• Our Returns and Exchanges Policy applies to all purchases made through the CAPELLA APPAREL Website or market platforms (Faire, Fashiongo, Orange Shine, and LA Showroom).

• Returns are valid for credit or refunds, minus the 15% restocking fee if there is nothing wrong with the returned item(s).

• In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).

• Online purchases are valid for credit or refund within 15 days from the confirmed delivery date. Our Store Showroom purchase exchanges are only availableat the showroom. No store credit is issued after 20 days. (Absolutely no returns for special orders).

• All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All merchandise must be in its original packaging.  

• All returned items must be accompanied by the Return Material Authorization (RMA) Number.  All return request must be in writing via market portal messaging or email.(po@capellaapparel.com)

*PLEASE NOTE that any returns without the RMA number will be refused and not accepted.

• Final Sale, Clearance and Closeout items cannot be returned or exchanged, unless required by law.

• If you are missing any item(s) from your order, Capella kindly asks that you first check your order to see if you were refunded for any out of stock items.

• If there is a missing item, please message us or email us at po@capellaapparel.com 
  

If you have received any damaged or defective pieces.

Please message us or email us at po@capellaapparel.com with the following information for all items you have issues with:

• Order Number
• Style Number
• Color
• Quantity
• Clear Photo(s) of the damaged/defected item(s).

• All return request must be in writing via market portal messaging or email (po@capellaapparel.com).

*PLEASE NOTE that any returns not approved or without the RMA number will be refused and not accepted.